Welcome to Candy Lovers Delight, where we deliver happiness in every bite! Below you’ll find all the details about how we ship our sweet treats and our easy return policy for when things don’t go quite as planned.

🚚 Shipping Information

Order Processing Time

We carefully hand-pack each order with love! Please allow 1-2 business days for order processing before your candy shipment goes out.

Shipping Options

We offer two delicious shipping options to satisfy your candy cravings:

  • Standard Shipping ($12.95):
    • Shipped via DHL or FedEx
    • Delivery in 10-15 business days after shipment
    • Best for when you need your candy fix faster!
  • Free Shipping (Orders $50+):
    • Shipped via EMS
    • Delivery in 15-25 business days after shipment
    • Perfect for patient candy lovers!

Note: We ship worldwide except to some Asian countries and remote areas. Shipping times may vary by destination.

🔄 Returns & Exchanges

We want you to be completely satisfied with your candy purchase! If something isn’t quite right, here’s how our sweet returns process works:

Our Return Policy

  • Returns accepted within 15 days of delivery
  • Items must be unopened and in original packaging
  • Items must be in the same condition as when received

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bulk unwrapped candy (like our Bulk Unwrapped Candy selection)
  • Personalized candy items (such as custom Candy Buffet orders)
  • Any food items with broken seals or signs of tampering

How to Return Your Order

Returning your candy is as easy as unwrapping a lollipop! Just follow these steps:

  1. Contact Our Candy Helpers
    Email us at [email protected] within 15 days with:
    • Your order number
    • Photos of the items you wish to return
    • Reason for return
  2. Wait for Approval
    Our team will review your request within 2 business days and send return instructions if approved, including a return authorization number.
  3. Ship Your Return
    Package items securely and ship to:
    Candy Lovers Delight Returns
    3679 Hickory Ridge Drive
    Las Vegas, NV 89110
    USA

    Include your return authorization number clearly on the package. We recommend using a trackable shipping method.

Refund Information

  • Refunds processed within 5 business days after we receive and inspect your return (typically 3-5 business days after arrival)
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Exchange Policy

Want to swap those bug-shaped candies for some bon bons? We’ve got you covered!

  • Follow the same return process above
  • Specify in your email that you’d like an exchange and list your preferred replacement items
  • We’ll calculate any price difference and process accordingly
  • Your new candy will ship once we receive the return

Damaged or Incorrect Items?

If your candy arrived damaged or you received the wrong items, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “gimme more gummy bears!”

❓ Need Help?

Our candy helpers are standing by to assist with any shipping or return questions!

Email us at: [email protected]
(We respond faster than standard shipping delivers!)

🍭 Thank you for shopping at Candy Lovers Delight! 🍬