Welcome to our candy wonderland! At Candy Lovers Delight, we want every bite of your purchase to be as perfect as our hand-selected candies. But we understand that sometimes things don’t go as sweetly as planned. That’s why we’ve created this easy-to-follow returns policy that’s as straightforward as unwrapping a candy bar!

✨ Our Return Promise

We accept returns within 15 days of delivery for most of our delicious treats. Just like we carefully package each order with love, we’ll handle your return with the same care and attention.

🔍 What Can Be Returned?

Most of our sweet products can be returned if they’re:

  • Unopened and in original packaging
  • In the same condition as when you received them
  • Not part of our non-returnable items (see below)

🚫 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Bulk unwrapped candy (like our Bulk Unwrapped Candy selection)
  • Personalized candy items (such as custom Candy Buffet orders)
  • Any food items with broken seals or signs of tampering

📦 How to Return Your Order

Returning your candy is as easy as 1-2-3!

Step 1: Contact Our Candy Helpers

Email us at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Photos of the items you wish to return
  • Reason for return

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Body:
Hello Candy Helpers!

I’d like to return part of my recent order (#[Your Order Number]).
Items to return: [List items, e.g., “1 pack of Animal Shaped Candy, 2 Candy Bars”]
Reason for return: [Explain briefly]

Attached are photos of the items as received.

Sweet regards,
[Your Name]

Step 2: Wait for Approval

Our team will review your request within 2 business days and send you return instructions if approved. We’ll include a return authorization number that must be included with your package.

Step 3: Ship Your Return

Package your items securely (just like we do!) and ship to:

Candy Lovers Delight Returns
3679 Hickory Ridge Drive
Las Vegas, NV 89110
USA

Please include your return authorization number clearly on the package. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.

💸 Refund Information

Once we receive and inspect your return (which typically takes 3-5 business days after arrival), we’ll process your refund within 5 business days.

Refund Methods:

  • Original payment method: Refunds will go back to your Visa, MasterCard, JCB, or PayPal account
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship the replacement item once we receive your return

📝 Exchange Policy

Want to exchange those burger-shaped candies for some bon bons? No problem!

  1. Follow the same return process above
  2. In your email, specify you’d like an exchange and list your preferred replacement items
  3. We’ll calculate any price difference and process accordingly
  4. Your new candy will ship once we receive the return

🍫 Damaged or Incorrect Items?

If your candy arrived damaged or you received the wrong items, contact us immediately at [email protected] with photos of the issue. We’ll make it right faster than you can say “gimme more gummy bears!”

❓ Questions?

Our candy helpers are standing by to assist with any return questions! Contact us at:

Email: [email protected]
(We respond faster than standard shipping delivers!)

🍭 Thank you for shopping at Candy Lovers Delight! 🍬